Shared concepts
System Status
Uptime, SLO, and incident communication.
System Status
VanityPass operates with high availability and redundancy.
Status Page
Check real-time system status and incident history at: https://status.vanitypass.com
The status page includes:
- Current system health (OK, degraded, or down)
- Incident timeline and resolutions
- Historical uptime metrics
- Maintenance windows
SLA & Uptime
VanityPass guarantees 99.9% uptime (SLA) in production. This means:
- Maximum allowed downtime: ~43 minutes per month
- Excludes scheduled maintenance (announced 7 days in advance)
- Excludes customer misconfiguration or external issues
Incident Communication
In the event of a production incident:
- Automated alert: Status page updates within 1 minute.
- Email notification: Organizations with premium support receive alerts.
- In-progress updates: Posted to status page every 15 minutes.
- Post-mortem: Published within 24 hours for major incidents.
Maintenance Windows
Scheduled maintenance is announced 7 days in advance on the status page. Maintenance typically occurs:
- Tuesdays and Thursdays, 02:00–04:00 UTC
- Expected impact: none (zero-downtime deployments)
What to Do During Outages
- Check the status page to confirm it's not your API key or endpoint.
- Retry with exponential backoff (don't spam).
- Monitor the incident timeline for updates.
- Contact support if the outage exceeds 1 hour.